Legal

Subscription & Refund Policy

Published by Lumavel LLC. This policy describes how we operate today. Effective 2026-08-15.

Legal entity. Lumavel LLC is a Virginia limited liability company (established 2026). Lumavel LLC is the legal entity responsible for the Lumavel services and policies described on this page. Governing law for these documents is the Commonwealth of Virginia, USA. 3CL Holdings is a portfolio brand only and is not a contracting party — see Holdings portfolio notice.

Billing rules for open Lumavel paid products (including Business Hub): pricing at checkout, auto-renewal, cancel via Stripe, and when refunds may apply.

At a glance:

  • Cancel anytime to stop future renewals (Stripe Billing Portal).
  • Consumed digital usage is generally non-refundable.
  • Billing errors and failed delivery: contact privacy@lumavel.co.

Subscription & Refund Policy

Effective: August 15, 2026
Who we are: Lumavel LLC
Contact: privacy@lumavel.co · https://lumavel.co/contact

This policy covers paid Lumavel subscriptions and digital purchases that are currently open (including Business Hub). Seller marketplace / Plaza seller fees remain paused and are not covered here until those products reopen.

1. Pricing and renewal

  • Prices, billing interval (for example monthly or yearly), and what is included are shown at checkout before you pay.
  • Subscriptions renew automatically at the end of each billing period until you cancel.
  • Taxes may apply based on your location and Stripe’s tax settings.

2. Trials

If a free trial is offered, the trial length and what happens when it ends are shown in the product and at signup. When a trial ends, access pauses until you subscribe unless we state otherwise.

3. How to cancel

  • Cancel through the Stripe Customer Billing Portal linked from your Business Hub / account billing controls, or contact us at privacy@lumavel.co if you cannot access the portal.
  • Cancellation stops future renewals. You generally keep access through the end of the period you already paid for, unless the product page states a different rule.

4. Refunds

  • Consumed digital usage (for example AI credits or usage already delivered) is generally non-refundable, except where required by law or expressly promised at purchase.
  • Subscriptions: Canceling stops renewal. Refunds for unused time in the current period are not automatic; we may issue a refund or credit at our discretion for billing errors, duplicate charges, or where required by law.
  • Failed delivery due to Lumavel error: Contact us; we will repair access, re-deliver, or refund as appropriate.
  • Chargebacks should be a last resort after contacting us; we will work with Stripe to resolve legitimate disputes.

5. Changes to prices

We may change prices for future periods. We will show the new price before the next charge when Stripe / the product requires notice. Your remedy if you disagree is to cancel before the next renewal.

6. Contact for billing issues

Email privacy@lumavel.co with your account email and a short description of the charge. We aim to respond within a few business days.