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Abandoned checkouts

Recovery when buyers start Stripe checkout but do not finish.

Open in Lumavel →

How it works

  1. Buyer starts Stripe Checkout and enters email.
  2. Session expires without payment — webhook records an abandoned cart.
  3. Eligible carts get a recovery email at the next 8:00 AM or 8:00 PM run (America/Chicago), twice daily.
  4. If they complete purchase within 7 days, the cart is marked recovered.

Dashboard

Abandoned in the seller nav → stats + active carts + recovery email status.

Requirements

  • RESEND_API_KEY configured for recovery emails.
  • Cron: 0 1,2,13,14 * * * UTC (gated to 8:00 & 20:00 America/Chicago) — 2×/day via /api/plaza/marketplace/cron/abandoned-cart-recovery

Subscribers

Buyers join your email subscriber list for campaigns only when they opt in per shop at checkout (unchecked by default).

Return to Shopping Plaza guides.